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Customer Service Return / Refund Policy

Chef Roberts Inc. will be happy to replace any item(s) in the unlikely event that they become damaged or spoiled during transit, or to refund the full purchase price. Shipping/handling charges are not refundable. Refunds will be credited to the originating credit card.

To ensure customer satisfaction, the order should be inspected upon arrival.

Chef Roberts is not responsible for damage or loss as a result of shipments being returned to the freight location, or being undeliverable as a result of incorrect address information supplied, or for the inability of a recipient to receive the package on the delivery date. Unfortunately, we cannot assure proper handling and prompt receipt of packages once they have been picked up by the third party carrier (UPS, FedEx or USPS).

All sales are final.

If you have any questions regarding our return/refund policy, please e-mail us at [email protected]

Privacy Policy

Chef Roberts Inc. knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting www.chefrobertsdirect.com, you are accepting the practices described in this Privacy Notice.

We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party without your permission. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.

If you have purchased from us or subscribed to one of our newsletters and have chosen to receive e-mail from us, we may occasionally update you via e-mail of special opportunities and promotions. We may also contact you if you have entered one of our contests or sweepstakes. If you choose not to receive updates when you enter a contest or sweepstakes, it will not affect your chances of winning.

To customize the information you wish to receive from us, or to let us know you do not wish to receive e-mail from us, simply notify us of your e-mail preferences. We may share non-personal, non-individual statistical or demographic information in aggregate form with our marketing partners, advertisers or other third parties for research purposes. In other words, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.

If you have any questions regarding our privacy practices, please e-mail us at [email protected]

Our Policy is intended to provide you with the safest and most secure shopping experience possible.

Since offerings and technologies change, we reserve the right to change, modify, add or remove portions of our Privacy Policy at any time without prior notice. If policy changes are substantial, we will notify our customers via e-mail. Please periodically review our Privacy Policy for changes. Thanks!

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A message to our valued customers and supporters,

Matt’s Munchies are free of eggs, milk, nuts and soy. So we are embarrassed to find that we have egg on our face.

As a routine matter, we wanted to re-test our products, to make sure that variability in natural products and recipe tweaking was properly being reflected on our Nutrition Facts.

It now appears that the Nutrition Facts we have been relying upon, and which we printed on our packages, were not correct. Basically, our puree concentrate based products, such as the Mango and Apricot flavors, have almost twice the calorie and carbohydrate amounts we originally believed – essentially a package of these flavors are equal to two fruit servings, instead of one. This error stemmed from an incorrect inputting of the concentration of our puree concentrate base in the original calculations. This error did not carry over to products which are made with purees, such as Banana. All of our flavors are still less than 100 calories per package.

We have posted the corrected nutritional information on our website, with further updates to come shortly. Effective immediately, we have stopped shipping all Matt’s Munchies products and will not resume shipments until we are able to affix a corrective label to each package.

Any customer who purchased Munchies and who wishes to return the product for a full refund, we will honor your request.

All of us at Matt’s Munchies sincerely apologize for this error. Please know that this was an honest mistake, and it was never our intention to mislead anyone. We will continue to strive to make pure, delicious organic snacks.

Thank you.
Matt's Munchies Team